Why is workplace literacy and numeracy important?

The demand for literacy and numeracy skills in the workplace is increasing. This may be due to:

• the changing nature of customer needs
• advances in workplace technology
• the importance of being productive to meet increasing competition
• legislative requirements
• a greater need for teamwork.

Technical skills are obviously important but sometimes we overlook the literacy and numeracy skills needed at work. These skills can make a significant difference to productivity: